Responsible Disclosure

Keeping our visitors data safe and secure is a top priority for us. Threats are an ever persistent problem and we strive to make sure that we keep any information we have on our visitors safe and secure.

We work hard to protect our visitors from the latest threats by:

  • conducting automated vulnerability and malware scans
  • daily applying the latest security patches to all our software and infrastructure

Despite our best efforts, however, problems can still arise and these may be identified by our visitors and customers.

How to report a security problem

If you find a potential security problem with the Bright Whiz service we ask you to contact us privately as soon as possible. We would request an opportunity to correct any vulnerabilities before publicly disclosing them.

The best way of getting in touch is to email us at [email protected] with a detailed description of the issue and the steps required to reproduce it. Please provide us with a secure way to respond.

We’ll attempt to get back to you within 24 to 48 hours and we’ll keep you updated on progress. We are committed to addressing issues in a timely manner and are ever grateful to you for your service in making the Internet a safer place.